Contact

We’re Here to Help
Have a question about an order, a product, or gifting?

We’re always happy to help and aim to respond as quickly as possible.

Please fill out the form below and our team will get back to you within 24–48 hours.

Customer Support

📧 Email jade.cleaver@auroraluxeuk.co.uk
sally.atkinson@auroraluxeuk.co.uk

🕒 Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (local time)

Saturday- Sunday

9:00AM-1:00PM

Order & Shipping Questions

For faster assistance, please include:

• 
  Your order number (if applicable)
  
• 
  The email address used at checkout
  
• 
  A brief description of your inquiry
  

This helps us resolve your request more efficiently.

Gifting & Product Inquiries

Looking for the perfect gift or need help choosing a product?

We’re happy to offer recommendations and guidance.

Friendly Reassurance (Important)

We value every customer and take pride in providing thoughtful support.

If something isn’t right, we’ll do our best to make it right.